If you define the problem as poor performance by the team member you will develop different solutions than if you define the problem as poor expectation setting with the client.
Once you have defined the problem, you are ready to dig deeper and start to determine what is causing it.
This level of analysis is important to make sure your solutions address the actual causes of the problem instead of the symptoms of the problem.
If your solution fixes a symptom instead of an actual cause, the problem is likely to reoccur since it was never truly solved.
Organizations rely on people who can assess both kinds of situations and calmly identify solutions.
Problem-solving skills are traits that enable you to do that.
While problem-solving skills are valued by employers, they are also highly useful in other areas of life like relationship building and day-to-day decision making.
Problem-solving skills help you determine the source of a problem and find an effective solution.
Your analytical skills will help you understand problems and effectively develop solutions.
You will also need analytical skills during research to help distinguish between effective and ineffective solutions.