Solving problems is an analytical skill that many employers look for when reviewing candidate application forms.
Employers may base problem solving questions around three main areas: Some employers believe that the way you approached a situation in the past is a good indicator of how you will approach a challenging situation in the future.
Therefore the best way to understand how someone would respond to a specific scenario is to ask a question such as 'explain an occasion when…’ As the employer wants to assess your problem solving skills, they may ask you to outline a situation where something went wrong and what happened.
When problems do occur, employees are expected to use their initiative and develop suitable solutions to avoid the situation escalating into something more serious.
There are many situations where problems could present themselves in the workplace, from a client concern through to assisting a technical team resolve a website or database error.