These ten steps are effective with most of the problems the team will encounter.Each step is discussed here, and end products for step completion are specified as check points for team progress.Problem solving should occur at all levels of the organization.
People should address the problems in their own areas.
Everyone has problems associated with their work area, and they should take ownership for trying to solve these problems instead of waiting for their supervisors or another team to tell them what to do. It is used when a project team is solving a basic problem.
All too often, people jump from a problem to a solution.
And it is often a solution that is short-lived or creates numerous other problems within the organization.
Not all decisions need to be made by teams nor do all problems need to be solved by groups.
However, groups of people help to break mental sets (i.e., figuring out new ways of doing things). In excellent companies people constantly work on solving problems as they occur.Solutions to the problem will either be changes to the process which eliminate special causes of variation or changes which reduce common cause variation.After the best solution is implemented, the model leads the team to monitor the impact of its revisions to make sure that the problem is truly solved.Before we begin a discussion about the steps of the problem-solving model, we should talk a little about the philosophy that good problem solvers have about problems.Here are a number of ideas that are part of the philosophy.This newsletter introduces the Problem Solving Model.This is a ten-step model to guide you (and your team) through a structured problem solving process.Step 1 is a critical step; it determines the overall focus of the project.In this step, the team defines the problem as concretely and specifically as possible.The Problem Solving Model provides you a road map to continuous improvement.As its name implies, this model is the road map to follow to solve problems. a) When the process isn't doing what it is supposed to and people don't know why.