2.3.4 Can competency-based pay be used to improve employee motivation in the hotel industry? 2.3.5 Is it as important to acknowledge and managing tourist emotions to enhance their holiday as it is to address their physical and financial issues? 2.3.6 ‘It’s not how you say, it’s how you say it’: the impact of service provider style of communication on guest perceptions and satisfaction.
A quantitative study in a London independent hotel.
A quantitative study amongst passengers on a Virgin Trains London to Manchester service.
2.4.6 The demand for ethically sourced and Fairtrade products in hospitals: to what extent do patients request ‘green’ alternatives? 2.4.7 A macho culture: to what extent do women’s perceptions of working in high-end restaurants prohibit them training as chefs? 2.4.8 Restaurants and colour: how does the use of colour in the interior design of independent restaurants influence customer perceptions? 2.5.1 Which theoretical model of tipping is most appropriate to explain tipping in independent (boutique) hotels?
A qualitative study amongst tourists from 5 European countries. Is the propensity of people to remove items from hotel rooms linked to cost of room, education level or age of guest?
2.2.7 The ‘Trip Advisor Effect’: the impact of internet review sites on bed and breakfast owner behaviour. 2.2.8 What lessons were learned from the most recent Foot and Mouth epidemic in the UK in terms of tourism? A quantitative study amongst hotel visitors in London.2.3.7 What influences visitors to small, independent bed and breakfasts in the UK to stay at the same venue again?A quantitative study amongst travelers around the UK.2.3.2 Staff satisfaction, job ‘churn’ and motivation in the hotel industry: are lower paid workers more likely to express dissatisfaction and leave their job? 2.3.3 Which visitor monitoring techniques are most appropriate for assessing the impact of tourism?A review of literature from the UK, Europe and UAS comparing visitor surveys with other techniques.2.2.1 Dark Tourism: a tool for social justice or unnecessary voyeurism? 2.2.2 Exploitation or Understanding: To what extent does the phenomenon of ‘Poverty Tourism’ bring benefits to areas with social and economic problems?A critical analysis of tourist organizations taking visitors to slums in India.2.4.2 Fast food and obesity: To what extent has the culture of eating in the UK changed over the last 20 years, what part has this played in the growing obesity epidemic, and what part has the growth of fast-food outlets in the UK high Street played?2.4.3 The brand appeal of Iceland: fast, cheap and ready made?2.3.8 To what extent do middle-managers fully embrace the concept of sustainable tourism?A qualitative review amongst staff in a large UK hotel chain.