Tqm Dissertation

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The major internal andexternal challenges that face the Ministry of Education and call for change are highlighted.

This is followed by a description of the Sultanate of Oman, its location, climate, economy,employment, population and how all these affect education and calls for change.

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It used a closed item questionnaire to gain a broadfeel for the acceptability of the TQM ideas and to establish a broad baseline.

In addition,open-ended questions in the questionnaire and semi-structured interviews were used for thesame purpose and to provide additional information regarding the TQM implementation;the possible obstacles and facilitating factors.

Three supportivefactors were added as roots for the model; teamwork, budget and communication.

In thelight of the results from this study, the TQM principles and implementation in education,an implementation framework for the TQM Tree Model in the MOE in Oman is proposed.

A critical evaluation of total quality management (TQM) and its influences on competitive advantage.

The case of Trinidad and Tobago Petroleum Marketing Company Limited (NP), automotive lubricant division Slack (2004) explains that Quality management is extremely important in gaining and sustaining competitive advantage.


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